At Budget 4x4 Life, customer satisfaction is our priority. We have a strict 30-day return policy. Products must be unused and unopened to qualify for a return. Returns outside of 30 days will not be accepted. If you change your mind after placing an order, you may cancel it for a full refund before it ships. If the item has already shipped, you can return it within 30 days of receiving your item/s at your expense, provided it meets the return criteria. Shipping fees are non-refundable, and a 15% restocking fee applies to stock that has been ordered in for customers and was not dispatched from our Brisbane warehouse.

If you receive a damaged, defective, or incorrect item, please contact us immediately to resolve the issue. Please note that if you have opted to receive a replacement product instead of a refund, you are not eligible for a refund on your replaced products. Your return window of 30 days applies from the original order date, not when you receive replacement parts. 

Refunds will only be given once we receive your return and it is approved upon inspection. This applies to damaged or defective goods too. No refunds will be given if products aren't shipped back to us in their original condition.

Budget 4x4 Life is not liable for any fitting or labour costs associated with your order.

Promotions and discounts cannot be backdated. If you purchased any items prior to a sale or promotion, the promotion cannot be retrospectively added to your order. You are more than welcome to return the items you ordered for a refund and reorder if you wish. The above policy applies as per normal.

For exchanges, return the original item first and then place a new order.

Refunds are processed within 5 business days of approval, with the refund issued to your original payment method.

For international orders, the return process must be initiated within 30 days of receiving your item/s. You are responsible for return shipping costs, and it's important to ensure your product complies with your country's customs regulations, as Budget 4x4 Life is not liable for customs rejections.

Finally, please note that Budget 4x4 Life is not responsible for installation issues, and improper installation (such as installation without appropriate qualifications) voids warranties and refunds. If you have any questions or concerns, please reach out to us at info@budget4x4life.com.