At Budget 4x4 Life, customer satisfaction is our priority. In addition to the consumer protections granted under Australian Consumer Law, we offer a 30-day change of mind return policy. Products must be unused and in their original, undamaged condition to qualify for a return. Any items that have been used, fitted, or altered in any way will not be accepted for return. Please email us on info@budget4x4life.com to initiate your return process.

Change of Mind Returns:

• You may return your product due to a change of mind within 30 days of us dispatching your purchase to you, provided that it meets the return criteria (unused, and in its original, undamaged condition).
• Restocking Fee: A 15% restocking fee may apply to change of mind returns where stock that has not been dispatched from our Brisbane warehouse. These items do not incur a 15% restocking fee: https://budget4x4life.com/collections/brisbane-warehouse . Any product that is not listed in this collection may incur a 15% restocking fee for change of mind.
• In order to obtain a refund, you must first return the product(s) at your own cost. Please note, shipping fees are non-refundable.
• Under no circumstances will we issue a refund before we have received your product back at our premises and inspected it to confirm it is in unused and undamaged condition.
• Pre Order Cancellations: Items that aren't stocked in our Brisbane warehouse, get ordered from our suppliers almost immediately after you place your order. Due to this, if you wish to cancel an order that has already been ordered in for you, but has not yet been dispatched, a fee of 15% will still apply. This includes pre order items such as bull bars.

Refunds for Damaged, Defective, or Incorrect Goods:

• If you receive a damaged, defective, or incorrect item, please contact us immediately to resolve the issue. Under Australian Consumer Law, you are entitled to a remedy, which may include a replacement, repair, or full refund.
• If you opt for a replacement instead of a refund, you are not eligible for a refund on the replaced products due to a change of mind. The 30-day return window applies from the original order date, not when you receive the replacement.

Refund Process:

• Refunds for change of mind returns will be processed to your credit card within 5-10 business days after approval.
• Refunds for damaged, defective, or incorrect goods will also be processed according to the applicable consumer protection laws under Australian Consumer Law.

Exchanges:

• For exchanges, return the original item first and place a new order for the item you want.

International Orders:

• For international returns, the return process must be initiated within 30 days of receiving your item. You are responsible for return shipping costs, and the product must comply with your country's customs regulations. Budget 4x4 Life is not liable for any customs rejections.

Additional Terms:

• Budget 4x4 Life is not responsible for any fitting or labor costs associated with your order.
• Promotions and discounts cannot be backdated. If you purchased items prior to a sale or promotion, you may return the items and reorder at the new sale price. The return policy applies as normal.
• Improper installation (e.g., installation without appropriate qualifications) voids warranties and refunds.
• If you have purchased a bundle and wish to return an item, you will need to return the complete bundle. 
• Items sent back to us without first requested a refund via email will not be accepted.
• If you are returning an item, it is your responsibility to ensure that it is properly and safely packaged to avoid any damages during transit back to us. We will not accept any returns that have been damaged due to improper packaging. 
• Budget 4x4 Life is not responsible for any additional shipping fees incurred when delivery isn't accepted by the customer. If you are unable to accept your delivery and the delivery is subsequently returned to sender, you will be responsible for any additional shipping fees to reship the product to you. No shipping fees will be refunded. Please also be proactive in checking your tracking information supplied by us via email for the latest updates posted by the couriers.

If you have any questions or concerns, please contact us at info@budget4x4life.com.