Our 2025 Commitment Statement reflects the values that have shaped our business—fair pricing, high-quality products, transparency, and putting customers first. It’s a promise to continue doing business differently, to keep showing up as real people, and to always prioritise the community we’ve built together.

This business is personal to us. It’s our bread and butter, and every order we receive directly supports our family. That’s why we take pride in what we do, take things personally, and hold ourselves to the highest standards.

1. Commitment: Continuously Improving Customer Experience

How:
We are committed to consistently improving your experience—before, during, and after your purchase.

• We continually to invest time and resources into making our website faster, easier to use, and more informative.
• Our customer support doesn’t stop at checkout—we’re here to assist with product advice, installation tips, and troubleshooting.
• We’re dedicated to sharing engaging and educational content on YouTube, providing tutorials, installation videos, and inspiration to help you build your Pajero and get the most out of our products.
• To better serve you, we’ve made a significant investment in stocking more inventory locally to:

1. Price our products competitively—without sacrificing quality.
2. Ship faster—getting products to you as quickly as possible.
3. Tighten quality control—ensuring only the best gear reaches your hands.

2. Commitment: High-Quality Products That Deliver Value

How:
We aim to provide products that give you that “good buy” feeling

• We’re slow to say yes and fast to say no. Every product is tested and approved by us first—not just as business owners, but as Pajero owners who use what we sell.
• Products aren't listed to make a quick buck. They’re there because we’ve taken the time to find solutions to the needs of our customers, and have done the research and product testing to ensure that we’re working with the right suppliers and that our customers are getting quality products we firmly believe in and trust.
• If a supplier fails to meet our standards or deliver what’s best for our customers, we’re not afraid to make changes.

3. Commitment: Transparency, Integrity, and Ethics

How:
We are committed to running an honest, ethical business—no shortcuts, no excuses.

• Every order we receive directly supports us—this business is our bread and butter, and we don’t take that lightly. Thus, we acknowledge that in order to sustain this business, we will always ensure our customers are well looked after.
• Transparency is key. We’re upfront about policies, shipping, costs, and timeframes so you always know what to expect.
• If something goes wrong, we own it and fix it.
• We offer direct ways to reach us—whether it’s email, live chat, or social media—because you shouldn’t have to jump through hoops to get help.
• As a family-run business, we don’t hide behind a logo. We want you to know and trust who you’re supporting and that’s why we strive to actively share our journey with you on social media and YouTube.
• We work with qualified business tax agents and operate above board, prioritising ethics and compliance at every step.

For us, business is personal. It’s built on hard work, integrity, and a passion for doing things differently.

We’re committed to staying true to our values, looking after our customers, and continuing to grow alongside the community we’ve built.

Thank you for giving us the opportunity to do just that.

Dewald and Nicole